TERMS AND CONDITIONS

  1. Validity:
    All gift certificates are valid for 6 months from the date of purchase, unless otherwise specified in special promotions.
  2. Reservations:
    A prior appointment is required to redeem the certificate. Reservations can be made via WhatsApp or through our official online booking system.
  3. Cancellations:
    Any change or cancellation must be notified at least 24 hours in advance. In case of a no-show or late cancellation, the certificate will be considered redeemed.
  4. No reembolsable:
     Los certificados no son reembolsables ni canjeables por dinero en efectivo. Tampoco pueden ser reemplazados en caso de pérdida o robo.
  5. Included services:
    Each certificate specifies the available services or amounts. If the user wishes to choose a higher-value service, they may pay the difference directly at reception.


  6. Promotions and discounts:
    Gift certificates cannot be combined with other promotions, discounts, or active memberships.
  7. Branch:
    The certificates are valid at Quinto Elemento Spa Playa del Carmen and Quinto Elemento Spa Tulum, unless otherwise stated.
  8. Política de expiración:
     Una vez vencido el periodo de validez, el certificado pierde su valor y no podrá ser reactivado.

Personalized experience:
 We recommend arriving 10 minutes before your appointment to fully enjoy the experience and complete the registration and welcome process.

At Quinto Elemento Spa, we respect your privacy and have established clear guidelines for the use of this website. Accessing or using this site implies full and unconditional acceptance of the provisions described in this Privacy Notice. Therefore, we ask all visitors and users to carefully read these terms before using the site.

1. Acceptance of the Privacy Policy

By using this website, you:

  • You agree without limitation to be bound by this Privacy Policy.

  • It undertakes to know, abide by and comply with all applicable national and international laws, rules and customs.

  • You understand that if you do not agree with any provision contained herein, you must refrain from using or accessing the site.

Acceptance of this policy is demonstrated, among other cases, when you:

  • Provide data or information through forms on the site.

  • Make inquiries about any available content.

  • Use any of the services offered on the site.

2. Data Collection and Management Guidelines

  • This site is publicly accessible, and the use of its forms implies acceptance of this Policy.

  • Personal data provided voluntarily (by clients, suppliers or employees) will be used for administrative, technical and commercial purposes of Quinto Elemento Spa.

  • All information entered will be private and will not be shared with third parties without the express authorization of the data owner.

  • Data is not transferred to third parties outside of Quinto Elemento Spa without explicit consent.

  • Data will be deleted when it is no longer needed or relevant for the intended purpose.

  • Internal access to data is only performed by authorized personnel , following security protocols.

  • During registration, it will be clearly indicated which data is mandatory and which is optional .

  • You can cancel or request the deletion of your data at any time by sending an email to info@quintoelementospa.com .

3. Safety and Responsibility

  • Quinto Elemento Spa guarantees the confidentiality and privacy of data, implementing security measures to prevent its alteration, loss or misuse.

  • However, it cannot be guaranteed that unauthorized third parties will not gain access to the information in the event of cyberattacks or security breaches undetectable with current means.

  • The company will not be liable for damages resulting from unauthorized access when:

    • Be undetectable by available security measures.

    • They are due to user negligence in safeguarding their credentials or personal information.

4. User Responsibility

  • You are responsible for the truthfulness and accuracy of the data you provide.

  • You must keep your information up to date.

  • You will be liable for damages caused by false or inaccurate data.

5. Intellectual Property

Reproduction, distribution, public communication or transformation of the content of this site is prohibited without the written authorization of Quinto Elemento Spa.

6. Dispute Resolution

Any dispute relating to the use, content or services of this site will be resolved in accordance with the applicable laws of the United Mexican States .

7. Purpose of Data Processing

The data collected will be used for:

  • To provide services and carry out activities permitted by law.

  • Promote products, services, benefits, discounts, promotions and advertising related to Quinto Elemento Spa.

  • Attend to requests from competent authorities.

  • Perform the activities necessary to achieve the above goals.

  • Contacting you regarding matters related to your data or this Privacy Policy.

At Quinto Elemento Spa , your well-being and relaxation are our priority. Each appointment is carefully planned to offer you a unique experience, reserving the necessary number of therapists and resources. These policies guarantee efficient and fair service for all our clients.

1. Reservations and Advance Payments

  • To confirm your appointment, a payment of 50% of the total value of the reserved service is required .

  • This advance payment will be deducted from the total on the day of service.

  • In case of no-show, the deposit will not be refundable.

  • We accept payments in cash, credit/debit card (Visa, MasterCard, American Express), bank transfer and secure payment link (Mercado Pago or PayPal).

  • Note: For payments with PayPal, an additional 6% will be added , corresponding to the platform’s commission.

  • Reservations can be made in advance through our official channels.

2. Absences and Rescheduling

Your advance payment guarantees that we will reserve our time and resources exclusively for you. To manage changes fairly, we have the following policy:

  • Rescheduling with prior notice: If you need to change the date or time of your appointment, please notify us at least 24 hours in advance. In this case, we will reschedule your service at no additional charge, applying your deposit to the new date.

  • Rescheduling with late notice (less than 24 hours): If you notify us less than 24 hours in advance, your original deposit will be applied as a late notice fee. To confirm a new appointment, a new 50% deposit will be required.

  • No-show: If you do not show up for your appointment without prior notice, unfortunately your deposit will not be refundable and will be considered used.

3. Group Reservations

  • For groups of 4 or more people , the reservation must be confirmed at least 2 weeks in advance .

  • A payment of 50% of the total value of the reserved treatments is required .

4. Cancellation Policy

  • Individual cancellations: minimum 24 hours ‘ notice.

  • Group cancellations: minimum 7 days ‘ notice.

  • Cancellations made after the deadline may result in a full charge for the reserved service.

5. Arrival Time

  • It is recommended to arrive 15 minutes before your appointment to ensure the full time for your treatment.

  • Arriving late may result in a reduction in the duration of your treatment to avoid affecting subsequent appointments. In any case, you will be charged for the full service booked.

6. Physical Condition and Health

  • Avoid treatments immediately after eating.

  • Do not shave before exfoliation or if you have sunburn.

  • Please report any conditions such as pregnancy, hypertension, diabetes, allergies, injuries, or recent surgeries.

  • Pregnancy: We accept treatments for pregnant women from the third to the eighth month of gestation . Consult with our staff about the most suitable options.

7. Spa Etiquette

  • Keep your phone on silent mode .

  • Speak in a low voice to preserve the relaxing atmosphere.

8. Clinical Form

  • You will need to complete a clinical registration form before your treatment, in order to personalize the experience according to your needs.

  • The information provided will be confidential and used exclusively for your care.

9. Food and Beverage Consumption

  • Food and alcoholic beverages are not allowed inside.

  • We reserve the right of admission if the customer is under the influence of alcohol or drugs.

10. Personal Items

  • We recommend not bringing jewelry or valuables.

  • The spa is not responsible for losses or forgotten items.

  • For any clarification regarding personal items, please report on the same day of your visit.

  • Any forgotten item found by staff will be kept under the customer’s name and returned later.

11. Customer Satisfaction

  • If you feel that your experience did not meet your expectations, you can report this to management on the same day as the service.

  • We do not offer refunds for completed treatments , but we will evaluate compensation options.

  • No refund requests or compensation will be accepted for changes of mind after the service has been provided.

12. Spa Behavior

  • Respectful behavior is expected at all times.

  • Do not speak loudly or answer calls during your stay.

  • Any inappropriate conduct may result in cancellation of the service, with full payment for the treatment.

13. Inappropriate Conduct Policy

At Quinto Elemento Spa we maintain zero tolerance for any inappropriate sexual conduct by clients, visitors or companions.

The following are considered serious situations:

  • sexual comments, insinuations, or propositions.

  • Improper physical contact with staff.

  • Exposure of genitals or sexual acts.
  • Explicit or implicit solicitation of sexual services.

Procedure:

  • The service will be stopped immediately.

  • The customer will be asked to leave the premises.

  • The incident will be recorded and your access to future services will be blocked.

  • There will be no refund.

  • In serious cases, the authorities will be notified.

14. Gel Polish Guarantee

  • 7-day guarantee for peeling, bubbling or flaking under normal use.

  • Not applicable if the damage is due to:

    • Using nails as tools.

    • Contact with aggressive chemicals.

    • Prolonged exposure to hot water without protection.

    • Alterations made in another establishment.